The Store

Refund Policy

Last updated October 26, 2026

Store purchases are digital goods delivered to your game account at once. Because of that, purchases are final and are not refunded, with one exception below.

A game error

If a game error stops a purchase from being delivered or from working (for example, you were charged and nothing arrived on your account), report it within 72 hours of the purchase:

• in the game: Game Menu → FEEDBACK → a store problem, choosing the order; or
• by email to [email protected], with your account email and the order number.

We look into every such report. Where the error is confirmed, we either deliver what you bought or refund the purchase in full to the card or method you paid with. Refunds can take up to 5 to 10 business days to appear, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank; most problems are settled faster that way. While a payment dispute or chargeback is open, Store access on that account is suspended until the dispute is resolved. Items obtained through a charge that is reversed may be removed.

Your rights

Nothing in this policy limits any right to a refund that the law where you live gives you and that cannot be waived.